- Is this a completed FAQ?
No…we are working on it. Thanks for your patience!
- What’s up with shipping?
The Mr. Kate team attempts to ship promptly after orders have been placed through the online portal. Orders that have been placed Monday-Friday before 5 PM EST will begin to process that day (not including holidays) and will ship within 1-2 days after receiving approved payment.
Some purchases are MADE TO ORDER. If your purchase has been made to order you will be notified within the checkout procedure. Please give the item 2-3 weeks for production, plus the addition time frame allotted for shipping.
- Do you ship internationally?
Yes!!! We do our best to ship everywhere. Unfortunately customs systems vary depending on the country so we can’t give exact estimates for transit, but it usually doesn’t take too long.
- What’s your return and exchange policy?
Returns are accepted on all Mr. Kate products, excluding sale items, used items or damaged pieces (by the customer). All returns must be postmarked and mailed within thirty (30) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and must contain all packaging, boxes, and/or cards included. To return an item, simply include the merchandise you are returning along with a brief description of why you would like to return the item to Mr. Kate. Mr. Kate does not cover the cost of return shipments. Your order will be refunded the day it arrives back to the headquarters. Please make note, that Mr. Kate cannot process or issue a refund for returned items if it has been longer than thirty (30) days after the date of purchase.
Please mail all returns to:
2700 Oxnard St. Suite 2030 Woodland Hills, CA 91367
Shipping and insurance charges are non-refundable, and the customer will be responsible for returned shipping costs, unless the item returned has been damaged in transit (with provided proof of damage). Improper packaging will not be accepted for returns or exchanges of Mr. Kate items, and it is highly recommended to purchase shipping insurance as Mr. Kate is not responsible for lost or damaged packages.
If you request a refund or store credit from Mr. Kate, you will be refunded or credited for the price of the purchased item and applicable tax, but not for the cost of shipping and/or insurance. It may take up to five (5) days for the refund to remit payment into the given account.
Damages and Exchanges-
If you would like to exchange the product initially purchased, the customer is responsible for all shipping costs for the exchange. Sale items cannot be exchanged, all sales are final unless the sale item has been damaged. When Mr. Kate receives the item for exchange, we will inspect the piece for any damage or wear and issue an exchange upon approval of the returned product.
Please inspect ALL purchases immediately upon receiving the package. If the item has been damaged in transit to the customer, please notify Mr. Kate as soon as the package has been received firstname.lastname@example.org. Mr. Kate will file a claim with the insurance provider and the customer will be e-mailed with further instructions. Please do not throw away damaged packaging and/or envelopes containing damaged pieces.
- How about Taxes/Duties and Refused Shipments (for international orders)
The customer (international shipping), is responsible for any additional taxes, duties and/or custom fees. If the customer decides to refuse shipments from Mr. Kate, he/she is responsible for the original shipping charges of the package refused, also any duties, taxes and/or customs fees that have accrued on the original and/or returned package. The shipping charges, taxes, and fees will be deducted from your merchandise refund once Mr. Kate has received the refused package.