Most orders ship out within 1-2 business days. You will receive a shipment notification when your order has shipped. Please remember to check your spam folder if you are not successfully receiving order information from us.

You can also check the status of your order by clicking My Account.

If it has been more than 3 business days and you have not received any updates please contact us with your order number at orders@mrkate.com

We try to keep our shipping simple. That means we don’t do rush orders, or expedited shipping. Shiping is free to the Continental USA for orders over $100. Normally, orders ship within 1-2 business days and are typically sent via UPS or FedEx ground delivery. You can get a sense of transit time by inputting your zip code into this tool: https://www.ups.com/maps?loc=en_US

For more details please visit our shipping policy page.

We want you to love your piece. If you are unsatisfied with your purchase we will be happy to offer you a return or exchange within the first 30 days of receipt. Please see our return policy here.

We try to be perfect and pack everything up perfectly but unfortunately, sometimes we aren’t perfect :( If you are missing any pieces or instructions please reach out to us at orders@mrkate.com and we will do our best to help you out as quickly as possible!

Our favorite color is Eburnean, our favorite dish is Sushi, and we try not to pick sides between cats and dogs. If you have any other questions about your order, please don’t hesitate to reach out via the chat bubble on this page or you can always email us at orders@mrkate.com and we will help you out asap!