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Frequently Asked Questions

CUSTOMER SUPPORT

(Missing Parts, Returns, Exchanges, Complaints and Kudos)

We hope you love your Mr. Kate item but we understand sometimes issues arise and we want to make sure you get the support you need to make your purchase perfect. Please see the below list for who to contact about product issues:

FURNITURE:

For any issues with your Mr. Kate furniture purchase including replacement parts or items damaged during transit, please contact our furniture manufacturing partner directly via this site: https://www.dhpfurniture.com/pages/contact-us

RUGS:

For any issues with your Mr. Kate rug purchase please contact the retailer that you made the purchase with. They will provide direct support for returns and exchanges.

If you have any issues that cannot be resolved via the above methods please email us at orders@mrkate.com and we will help however we can. Thank you again for your purchase!